What happens when a complaint is made
All complaints are initially handled by the Preliminary Proceedings Committee (PPC). It is the role of the Preliminary Proceedings Committee to investigate a complaint, decide whether it warrants further action and provide recommendations to the Medical Council.
Step 1 - Investigation
Step 2 - Inquiry Hearing
or the Preliminary Proceedings Committee finds that:
- No further action is necessary
- The complaint needs to be referred to another body or authority
- The doctor should be referred to the Council's performance procedures and activities for an assessment of their knowledge and skill.
Mediation if deemed appropriate could resolve the complaint and restore the doctor/patient relationship.
The Complaints Process at a Glance
: Council approves each decision made during the complaints process.