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Healthcomplaints Initiative

The Medical Council has been involved in a new public service initiative, ‘Healthcomplaints', aimed at helping members of the public to understand where and how to complain about health and social care services. This initiative was launched in Dublin Castle on 19th September by Minister of State Roisin Shortall, TD, at a conference on How and Where to Complain about Heath and Social Care Services.

The Medical Council was one of the ten agencies who came together to collaborate on Healthcomplaints, along with the complaints handling bodies (the Office of the Ombudsman and Ombudsman for Children), health and social care providers (Health Service Executive), regulators of services (Health Information and Quality Authority, Mental Health Commission), other professional regulators (An Bord Altranais, Corú, PHECC) and service user representatives (the Irish Patients’ Association). In total 17 regulatory bodies and service providers came together to provide one central source of information and guidance for the public.

Healthcomplaints is a toolkit which provides information and support to the public and all the materials and information including leaflets and a staff training guide are available to download on the website – www.healthcomplaints.ie.

Caroline Spillane, speaking at the launch welcomed this initiative which enables patients to access the appropriate information to direct them to the relevant health and social care service when making a complaint.